Support & Feedback
iCraft is committed to providing users with timely, professional, and ongoing technical support and usage guidance.Whether you encounter issues with modeling, scene design, animation editing, or matters related to accounts, purchases, asset management, you can contact us through the following official channels.
Support Channels Overview
We provide diverse support channels for different usage scenarios:
Discord User Community：iCraft Editor
Official Email：[email protected]
Users may choose the most convenient channel based on their habits.
Best Practices for Submitting Issues
To help us resolve your problem faster, we recommend providing the following information when contacting support:
📌 Feature module in use: (e.g., Model Optimization, Animation Setup, AI Rendering, Templates Library, etc.)
📌 Detailed problem description: What happened? What is your expected result?
📌 Step-by-step reproduction steps: At which step did the issue occur?
📌 Screenshots or screen recordings: Visuals of the issue are highly recommended
📌 Device & environment: Browser type, OS version, enterprise account status, etc.
Support Scope
Our support mainly covers:
Feature usage guidance
Frequently asked questions (FAQs)
Preliminary technical troubleshooting
Bug reporting and follow-up
Product suggestion collection
Account and order inquiries
The following cases may require separate handling or business support:
Enterprise-level customization
Dedicated on-premises deployment
Deep API/SDK integration
Business contracts and procurement processes
Service Hours
Official support is available during working hours: 9:00–18:00 (Beijing Time).
Responses on community channels may be delayed; we will process all user feedback as soon as possible.
Friendly Reminders
Please consult only through official channels to avoid disclosing sensitive information such as account passwords.
Follow community guidelines and maintain a friendly discussion atmosphere.
For complex technical issues or urgent assistance, we recommend using the Discord User Community for faster response.
Enterprise users may contact their dedicated contact person for in-depth support.
Last updated